I understand that things happen and sometimes life gets away from you. However, if you are unable to communicate that your appointment no longer works for you and simply do not show for your appointment you will be charged 100% of the booked service. 

No-SHow Policy:

I require all cancellations and rescheduling to occur 24 hours BEFORE your appointment. If a cancellation or reschedule is required under 24 hours you will be charged 50% of the booked service. The only exception to this is if weather has made it unsafe to travel. Safety above all else. 

Cancellation POLICY:

I allow a 15 minute grace period for all appointments before it is considered a “no-show” and rescheduled. If you are running late and it is before the 15 minute cut off please be advised that the service still may need to be adjusted for example, a full length haircut may be transitioned into a dry cut or have the blowdry removed. You still will be responsible for the full service booked cost regardless of portions being diminished.

LAte POLICY:

Salon Policies

SERVICE ADJUSTMENTS:

I am not perfect and there are bound to be instances where I don’t hit the mark. If this happens and you are dissatisfied with your service for any reason please do not hesitate to reach out. Any requests for an adjustment must be made within 72 hours of your hair appointment and any adjustments must be made within the following SEVEN days.